Support
Something wrong with a trade? Here's exactly how to get it resolved and what our team needs from you.
Most issues are a slow bank transfer. Message your counterparty in the trade chat first — every message is timestamped and visible to our team.
If you can't resolve it, click Dispute in the trade room. Escrow freezes immediately: no release, no cancellation, nothing moves.
Attach a bank statement or proof of payment showing the payer name, amount, reference and date. Screenshots without account holder details slow reviews down.
Our dispute desk reviews both sides and the chat history, then either releases the USDT to the buyer or returns it to the seller. Both parties are notified by email.
Disputes are reviewed in the order they are received, generally within one business day. Cases involving large amounts or missing evidence may take longer. Escrow stays frozen the entire time, so no funds are at risk while you wait.
ZARXE staff will never contact you first asking for a one-time code, your password or a payment to a personal account. Everything official happens inside the trade room.
Sign in and open the trade room — disputes are raised directly from the order.