Question 1

What is ZARXE?

Accepted Answer

ZARXE is a South African peer-to-peer marketplace where people buy and sell USDT for rand directly with each other. ZARXE holds the USDT in escrow for the duration of each trade.

Question 2

What is USDT?

Accepted Answer

USDT (Tether) is a stablecoin designed to hold a value of about one US dollar. It is used to move dollar-denominated value on blockchain networks. ZARXE supports USDT on TRC20 (Tron) and BEP20 (BNB Smart Chain).

Question 3

Is ZARXE available to South African users?

Accepted Answer

Yes. ZARXE is built for South Africa: rand payments use local bank rails and merchants settle into South African bank accounts. Users are responsible for their own tax obligations and for complying with South African exchange control regulations.

Question 4

How do I buy USDT in South Africa?

Accepted Answer

Open the marketplace, pick a sell advert whose price, order limits and payment method suit you, and enter the rand amount you want to spend. The merchant's USDT locks in escrow, you pay them in rand within the payment window, and escrow releases the USDT to your wallet once they confirm the payment reflected.

Question 5

How do I sell USDT for ZAR?

Accepted Answer

Deposit USDT into your ZARXE wallet on TRC20 or BEP20, then take a buy advert or post your own sell advert with your rate, limits, payment methods and payment window. When a buyer opens an order your USDT locks in escrow; you release it only once the rand has reflected in your bank account.

Question 6

How does ZARXE escrow work?

Accepted Answer

When an order opens, the seller's USDT moves out of their available balance into escrow, so it cannot be withdrawn, cancelled or re-listed while the trade runs. Only the seller can release it — or the dispute desk if a case is opened. Releasing requires a confirmation step and a one-time code sent by email.

Question 7

What is a Verified Merchant?

Accepted Answer

A Verified Merchant is a trader who has completed ZARXE's merchant verification review. Their adverts and trade chat show a green verified tick. Unverified traders can still post adverts, so also check the merchant's rating and completed trade count before trading.

Question 8

How does USDT/ZAR pricing work?

Accepted Answer

There is no single fixed rate. Because USDT tracks the US dollar, prices broadly follow the rand-dollar rate, but each merchant sets their own price and spread on their advert. Comparing several adverts is the simplest way to find a better rate.

Question 9

How long does a trade take?

Accepted Answer

Most trades settle in minutes. The seller sets a payment window (commonly 15 to 60 minutes) and escrow releases as soon as they confirm the rand has reflected. Timing on the rand side depends on the payment method used.

Question 10

What does it cost?

Accepted Answer

A flat 1% platform fee is charged to each side of a completed trade. Deposits are free and withdrawals cost only the blockchain network fee. No fee is charged on cancelled or expired orders.

Question 11

Do I need KYC to trade?

Accepted Answer

No. You can trade without submitting documents until your lifetime traded volume reaches R1 000 000. Above that, an ID and proof of address are required.

Question 12

Which payment methods are supported?

Accepted Answer

Bank transfer, Instant EFT, PayShap and Capitec Pay. Each merchant chooses which methods they accept and lists them on their advert.

Question 13

Which networks can I deposit and withdraw USDT on?

Accepted Answer

TRC20 (Tron) and BEP20 (BNB Smart Chain). Always send on the same network as the deposit address you were given — funds sent on the wrong network cannot be recovered.

Question 14

What happens if the buyer doesn't pay?

Accepted Answer

The order expires at the end of the payment window and the USDT returns automatically to the seller's available balance. No fee is charged.

Question 15

Can a buyer cancel after paying?

Accepted Answer

No. Once an order is marked as paid, cancellation is disabled and the matter can only be resolved by the seller releasing or by the dispute desk.

Question 16

What happens if there is a dispute?

Accepted Answer

Either side can open a dispute from the trade room. Escrow stays frozen while both parties upload evidence such as proof of payment, and the ZARXE dispute desk reviews the trade chat and evidence before releasing or refunding.

Question 17

What if the seller won't release my USDT?

Accepted Answer

Open a dispute from the trade room and upload your proof of payment. Escrow stays frozen while our team reviews both sides and then releases or refunds.

Question 18

How do I stay safe when trading P2P?

Accepted Answer

Keep every message in the trade room, pay and get paid only in your own name to the exact details shown in the order, and check your banking app rather than a screenshot before releasing USDT. ZARXE staff will never ask for your password, seed phrase or a one-time code.

Question 19

Can I set my own price?

Accepted Answer

Yes. Post an advert with your rate, minimum and maximum order size, accepted payment methods and payment window. You can edit or pause it at any time.

Question 20

Is ZARXE a bank or a licensed exchange?

Accepted Answer

ZARXE is a peer-to-peer marketplace, not a bank. Rand moves directly between users' own bank accounts; ZARXE never holds rand on your behalf.

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